Customer Care

At IMS of Smithfield, we understand that providing the best customer care experience is crucial when it comes to purchasing meat products. As a family-run company, our utmost priority is to ensure complete satisfaction for our customers throughout their entire journey with us. From the moment an order is placed to the timely delivery and even aftercare, we are dedicated to offering a comprehensive service that exceeds expectations.

We are truly passionate about the products we sell. Our team takes immense pride, care, and attention in the production process, ensuring that each customer order is crafted to perfection. However, we recognise that there is always room for improvement and actively seek ways to enhance our customer satisfaction. In this pursuit, we greatly value and appreciate the feedback we receive from our customers.

Upon receiving your delivery, we kindly request that you take a moment to inspect the goods. While it is rare, we understand that there may be instances where you might have concerns or be dissatisfied with our service or the quality of the goods you receive. In such situations, we encourage you to contact our dedicated support team as soon as possible. You can reach us conveniently by phone or email, and we assure you that we will address your concerns promptly and efficiently.

Our commitment to resolving any issues you may encounter extends beyond the immediate solution. We also undertake a thorough review of our processes to identify areas where we can make improvements. By actively listening to our customers and considering their feedback, we continuously strive to enhance our services, products, and overall customer satisfaction.

At IMS of Smithfield, we believe that open communication and accountability are the foundations of a successful customer relationship. We genuinely value your opinion and appreciate the opportunity to address any concerns you may have. Our support team is always ready to assist you, ensuring that your experience with our company is nothing short of exceptional.