Customer Care

Committed to service

At IMS of Smithfield our priority is to offer our customers the best consumer experience when choosing to buy our products. Being a family run company we are fully committed to providing a complete service, from point of order, delivery and aftercare. We are passionate about the products we sell and take pride, care and attention when producing our customer orders. However we are constantly looking at ways to improve our customer satisfaction and welcome our customer’s feedback.

Please ensure that on receipt of your delivery that you check the goods and in the unlikely event that you are unhappy in any way with our service or the quality of the goods you receive, please contact our support team at your earliest convenience, by phone or email, so that we can resolve your issue and review our processes to improve customer satisfaction.